FAQs

1. How do I track my order?

There are 3 easy ways to track your order:

Option 1 – Through your Account: After placing your order, go into ‘My Account’ and then ‘Orders’. Select your recent order and under ‘Shipment Tracking Details’, simple click on the tracking number and you will be redirected to the shipping providers website and find your order’s tracking information.

Option 2 – Via Email: Once your order is ‘complete’, you will receive an email from us. On this email, scroll down to ‘Shipment Tracking Details’ and find your tracking number. Simply click on the tracking number, and you will be redirected to the shipping providers website and find your order’s tracking information.

Option 3 – Ask Client Care: If you have trouble using one of the options above, feel free to contact Client Care and we will be happy to assist

 

2. How long will it take for my products to arrive?

5-10 business day.

Please note that the delivery dates above are estimates. You will receive a tracking number for your package 1-3 days after your order has been placed, which will provide you a more accurate delivery date. Feel free to contact Client Care if you have any problem in tracking your products and we will be happy to assist. 

 

3. I can’t log into my Account!

Oh no! You can’t login to your account. Don’t panic, there are a couple of different reasons why you might be stuck.

1- You are using the wrong site (we have different versions for different countries).

2- You might need to reset your password. 

If you can not login using your previous password and/or email address, you may need to reset your password. To reset your password, just click here: https://metrin.com/my-account/lost-password/ 

PS reminder passwords are case-sensitve, so please be careful about caps lock!

3- Something else entirely! If you require further assistance, please contact Client Care Team. 

 

4. How do I check my Metrin Rewards points balance?

Click the Rewards button located at the bottom-right corner of our website and sign in to your account. Once you’re signed in, your current points balance will be displayed automatically.

How do I redeem my Metrin Rewards points?

After signing in:

  1. Open the Rewards panel at the bottom-right corner of the website.
  2. Click Redeem Points.
  3. Choose how many points you would like to redeem.
  4. Continue shopping and add your products to your cart.
  5. Your redeemed reward will be automatically applied to your order.

What products can I redeem with my Metrin Rewards points?

Explore our Product Rewards Guide to see the products available for redemption and how many points each requires.

View Metrin Product Rewards Guide (PDF)

I have points, but I can’t see them. What should I do?

First, make sure you are signed in using the same email address associated with your Metrin Rewards account.

If you are signed in and still cannot see your points, please contact our Client Care Team for assistance.

More Metrin Routine Guide