FAQs

1. How do I track my order?

There are 3 easy ways to track your order:

Option 1 – Through your Account: After placing your order, go into ‘My Account’ and then ‘Orders’. Select your recent order and under ‘Shipment Tracking Details’, simple click on the tracking number and you will be redirected to the shipping providers website and find your order’s tracking information.

Option 2 – Via Email: Once your order is ‘complete’, you will receive an email from us. On this email, scroll down to ‘Shipment Tracking Details’ and find your tracking number. Simply click on the tracking number, and you will be redirected to the shipping providers website and find your order’s tracking information.

Option 3 – Ask Client Care: If you have trouble using one of the options above, feel free to contact Client Care and we will be happy to assist

 

2. How long will it take for my products to arrive?

5-10 business day.

Please note that the delivery dates above are estimates. You will receive a tracking number for your package 1-3 days after your order has been placed, which will provide you a more accurate delivery date. Feel free to contact Client Care if you have any problem in tracking your products and we will be happy to assist. 

 

3. I can’t log into my Account!

Oh no! You can’t login to your account. Don’t panic, there are a couple of different reasons why you might be stuck.

1- You are using the wrong site (we have different versions for different countries).

• For Canada orders, please visit www.metrin.ca

2- You might need to reset your password. 

If you can not login using your previous password and/or email address, you may need to reset your password. To reset your password, just click here: https://metrin.com/my-account/lost-password/