Shipping Policy

Thank you for shopping with Metrin. We do our best to process and ship orders promptly, while also ensuring each order is packed carefully before it leaves our fulfillment location. 

Order Processing 

Orders are typically processed within 1–3 business days after they are placed. 

Business days do not include weekends or holidays. During periods of higher order volume, processing times may be slightly longer. 

Once your order has been prepared for shipment, you will receive a shipping confirmation with tracking information. 

Tracking Information 

Tracking may take 1–3 business days to show movement after you receive your tracking number. 

This is because orders may move through our shipping partner’s network before being handed off to the final delivery carrier. As a result, your order may be in transit even if the tracking page does not show immediate movement. 

Delivery Estimates 

Estimated delivery time for U.S. orders is currently 7–11 business days after processing. 

Delivery estimates are provided as a general guideline only and may vary due to carrier delays, weather, holidays, customs processing, regional service disruptions, or other circumstances outside our control. 

Shipping Rates and Free Shipping 

Shipping rates are calculated at checkout based on the available shipping options for your order. 

From time to time, we may offer free shipping promotions or free shipping based on order thresholds. Any available free shipping offer will be shown at checkout when your order qualifies. 

Shipping rates, promotions, and free shipping thresholds may change from time to time. 

Shipping Address 

Please ensure your shipping address is complete and accurate before placing your order.

Metrin is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete shipping address. If you notice an error in your shipping address after placing your order, please contact us as soon as possible through our Contact Us page. We cannot guarantee that changes can be made once an order has entered processing or shipment. 

Delayed or Missing Shipments 

If your tracking has not updated within 3 business days after receiving your tracking number, or if your order has not arrived after the estimated delivery window, please contact us through our Contact Us page and we will be happy to help review the status of your shipment. 

Damaged Packages 

If your order arrives damaged, please contact us through our Contact Us page as soon as possible. Please include your order number and photos of the damaged package and product so we can assist you. 

Questions 

For questions about shipping or the status of your order, please contact us through our Contact Us page.