Affiliate Portal Overview

Your Affiliate portal is your one-stop-shop for everything Affiliate-related, whether that be registering your bank details, seeing your past earnings, seeing your lifetime customers and finding your Referral URL. 

To access your Affiliate Portal, simply login to www.metrin.com (for our US & International Affiliates) or www.metrin.ca (for our Canadian Affiliates) click ‘My Account’ and then click ‘Affiliate Area’. Here you will be redirected to your Affiliate portal.

The first thing you will see is your ‘Dashboard’. This dashboard is a convenient and easy way to track your progress & earnings, as it provides a handy summary of your referrals, visits, conversion rate, earnings & recent referral activity (which we will breakdown in later sections).

In the Affiliate Portal you will also see your Affiliate URLs, Statistics, Graphs, Referrals, Payouts, Visits, Coupons, Creatives, Lifetime Commissions & Direct Links.

Growing your Business using Your Affiliate Links: Referral URL & Unique Coupon Code

Your unique Referral URL is a unique referral URL that can be shared on social media, blogs, websites and email signatures. Each time someone in your audience makes a purchase through the Referral Link or your Unique Coupon Code, you (the Affiliate) earns a commission, either Lifetime Commission (7%) or New Customer Referral Commission (15%)

There are two links you can use to promote your Affiliate business: through your Referral URL or through your Unique Coupon Code.

Your unique Referral URL is a unique referral URL that can be shared on social media, blogs, websites and email signatures. Each time someone in your audience makes a purchase through the unique link, you (the Affiliate) earns a commission, either Lifetime Commission (7%) or New Customer Referral Commission (15%)

It will look something like this https://metrin.com/ref/11111/. The last 5 digits of the URL is your unique referral ID.  

https://metrin.com/affiliates/urls/ (for our US & International Affiliates) or https://www.metrin.ca/affiliates/urls/ (for our Canadian Affiliates) Your unique Referral URL is a unique referral

There are boundless places and ways to share your Unique Referral URL! You are welcome to share your Referral URL on your social media (e.g. Facebook, Twitter, Instagram, Pinterest, LinkedIn), blog, podcasts, website, YouTube, email signature, newsletters etc.

Pro Tip: You can share your Referral URL on Facebook, Twitter & in your Email Signature directly from your Affiliate Portal -> Referral URL Page.

Like most Affiliate programs, we use cookies to track Affiliates and visits so referrals can be generated. A cookie is small piece of data which is stored in a web user’s browser in order to track the referring Affiliate, and the visit. Our cookies last 120 days, meaning your referral has 120 days to check out once they have clicked onto your URL in order to attribute commission.

If you think that a new customer either forgot to use your referral URL OR clicked on your URL and then took more than 120 days to check out (it can happen), please contact your client care team and we will investigate this for you to potentially attribute forgotten or missed commission.

Absolutely! If you would like to monitor the performance of a campaign, you are running (e.g. your January Twitter Performance) you can name your campaign in the Referral URL generator which will generate a unique affiliate referral link that you can copy, paste & share with your audience. For example,  https://metrin.com/ref/11111/campaign=twitterjanuary.

In the Statistics tab in your Affiliate Portal, you can monitor the number of visits, conversions and conversion rate for that campaign.

Each Affiliate has a Unique Coupon Code that you can give out to Prospective Customers. The set amount is $15 and it applies to new customers only. This code is automatically attributed to your account, meaning you will receive eligible commission each time someone uses it (even if they don’t use your referral code). Your new customer simply enters the coupon code at check out, saving them $15 off while attributing their order to your account for commission. It’s a win-win!

You can locate your coupon code in the ‘Coupons’ Tab of your Affiliate Portal

https://metrin.com/affiliates/coupons/ (for our US & International Affiliates) & https://www.metrin.ca/affiliates/coupons/ (for our Canadian Affiliates).

You can copy and past your coupon code under ‘voucher code’.

Your unique coupon code gives your new customer $15 off their first order.

There are boundless places and ways to share your Coupon Code ! You are welcome to share your code on your social media (e.g. Facebook, Twitter, Instagram, Pinterest, LinkedIn), blog, podcasts, website, YouTube, email signature, newsletters etc. Make sure you

Yes! Once customers place an order using your unique Coupon Code or Referral URL, they will automatically become your ‘Lifetime Customer’. Lifetime customers are linked to your account and you will earn 7% Lifetime Commission on any future purchases from them, without them needing to use your Referral URL or Coupon Code Again

The pre-set Coupon amount is for $15. However, we will be running promotions throughout the year where the Coupon Code is increased, which will entice your prospects even more! Please look out for these limited-time offers in your monthly Affiliate Newsletter

Getting Commissions Paid using Direct Deposit

Getting paid for your commissions is easier than ever through the Affiliate Portal! You simply login to your Affiliate Account, register your desired bank account or eligible debit card with our Payout Service to received your commission automatically, on a monthly basis!

We use the secure third party payment gateway ‘Payouts Service’ to process and pay your monthly commission. To receive your eligible Referral and Lifetime Commissions, you must register your bank account or eligible debit card with the designated Payout Service to receive your earned commissions automatically.

You can register by clicking the top right emoticon in the Affiliate Portal and selecting ‘Settings’, where you will be prompted to register for Payouts Service.

You can also click here to register: https://metrin.com/affiliates/settings/ (for US & International Affiliates) or https://www.metrin.ca/affiliates/settings/ (for Canadian Affiliates)

Please advise  Client Care once you have registered your account with Payout Services or if you need further assistance.   

Your monthly earnings will be automatically paid out 2 months after the month they were earned, on the 15th. This allows for sufficient time for any refund adjustments. 

For example, your earnings for the month of January will be paid April 15, while your earnings for the month of February will be paid June 15 etc.

Please note that monthly earnings under $10 will be carried over to the following month as it is under the minimum amount to pay out.

Please also note there will be a small processing fee charged by Payout Services. 

Once paid, it usually takes 1-2 weeks for the commission to be deposited into your bank account 

We are always here to help! For any questions regarding your Payouts (or anything else), please contact your Client Care team.

How to Monitor and Manage your Metrin Skincare Affiliate business

Your Affiliate Portal will help you manage your Metrin Skincare Affiliate Business and monitor your performance. Please see below for a breakdown on each section of the Affiliate Portal, including Lifetime Customers, Statistics Tab, Graphs, Referrals, Payouts, Visits, Direct Links

Here you will find current information about your referrals, visits, conversion rate, unpaid earnings, commission rate and lifetime customers.

Access: https://metrin.com/affiliates/stats/ (for our US & International Affiliates) or https://www.metrin.ca/affiliates/stats/ (for our Canadian Affiliates)

Anytime someone uses your Referral URL, it is called a ‘Visit’. This is tracked via cookies. Your visitor traffic can be seen in this tab.

Each time a referral is generated, it is assigned a status. The first status will be ‘pending’, which is a referral that has been generated but is not yet confirmed. On the 15th of each month, this will change to one of the following statuses:

Unpaid – This is a confirmed referral that is waiting to be paid out to you – on the 15th of the relevant month.

Paid – This is a referral that has been paid you.

Rejected – This is a referral that was rejected. This could be due to the referrals order being cancelled or refunded (resulting in no commission as there would be no order)

A Conversion refers to any first-time order that is generated from your Referral URL. Your conversion rate is the percentage of affiliate traffic that results in sales.

For example, if you achieve 1 order for every 100 visitors that use your Referral URL, your conversion rate would be 1%. One great way to boost your conversion rate is to share your $15 coupon code with your audience.

There are many other ways to increase your visits & conversion rate. Please contact your client care team for personalized ideas & coaching

An Unpaid Earning is a commission you have earned, that has not been paid yet. This is likely because it is not ‘due’ yet.

A ‘Paid’ Earning is of course a commission you have earned, that has been paid out to you.

Anytime someone uses your Referral URL, it is called a ‘Visit’. This is tracked via cookies. Your visitor traffic can be seen in this tab.

Here you will find a list of all your Lifetime Customers.

Once your customer makes their first purchase using your Referral URL (and you receive your 15% referral commission), that customer now becomes one of your ‘Lifetime Customers’. This customer is now linked to your account, and you will receive 7% commission on all their orders going forward.

For example, if your lifetime customer places an order for $200, you will receive $14 in commission – with zero involvement!  Your Lifetime Customers do not even need to use your Referral URL on their subsequent orders as they will already be linked to your again.  

Access: https://metrin.com/affiliates/lifetime-customers/ (for our US & International Affiliates) or https://www.metrin.ca/affiliates/lifetime-customers/ (for our Canadian Affiliates).

Here you will find a graphical representation of your earnings. You can view your earnings through many different filters, such as weekly/ quarterly/ annually etc.

Access: https://metrin.com/affiliates/graphs/ (for our US & International Affiliates) or https://www.metrin.ca/affiliates/graphs/ (for our Canadian Affiliates)

Here, you can view all your Referrals, including it’s status. You can see the reference or order number, the amount of commission generated, the product purchased, the date and if it generated lifetime commission.

Access: https://metrin.com/affiliates/referrals/ (for our US & International Affiliates) or https://www.metrin.ca/affiliates/referrals/ (for our Canadian Affiliates)

Here, you can view all your processing and paid Payouts. You will see the date it was paid out, the lump sum of your monthly commission, the method it was paid out (which will always be Payouts Service), it’s status, the bank account or debit card it was paid to as well as the estimated arrival date.

Access: https://metrin.com/affiliates/payouts/ (for our US & International Affiliates) or https://www.metrin.ca/affiliates/payouts/ (for our Canadian Affiliates)

Here you can see your traffic, the referring URL the visit came from, if they converted and the date of the visit.

Access: https://metrin.com/affiliates/visits/ (for our US & International Affiliates) or https://www.metrin.ca/affiliates/visits/ (for our Canadian Affiliates)

Direct links allow you to link directly to your Affiliate site, from your own website, without using your Referral link!

When a visitor clicks the link on your personal site (such as your website, blog, Instagram), through our Direct Link Tracking and the use of cookies, your Affiliate ID will be looked up and attributed.  If the visitor then goes on to make a purchase, a referral will then be created!

Please submit your direct link domain in this section for approval. Please note we only allow one direct link per Affiliate. 

Access: https://metrin.com/affiliates/direct-links/ (for our US & International Affiliates) or https://www.metrin.ca/affiliates/direct-links/ (for our Canadian Affiliates)

Glossary

Glossary of Affiliate-Related Terms

Your unique referral URL that can be shared on social media, blogs, websites and email signatures. Each time someone in your audience makes a purchase through the unique link, you (the Affiliate) earns a commission, either Lifetime Commission (7%) or New Customer Referral Commission

For any new referrals you generate, you receive 15% of the first sale as your referral commission against the net product purchase price.

 Any customer who makes an initial product purchase using your Referral URL or coupon code, becomes your Lifetime Customer (subject to Terms and Conditions).

Any subsequent product purchases made by your Lifetime Customer generates Lifetime Commission equivalent to 7% of the product purchase price commission.

Anytime someone uses your Referral URL, it is called a ‘Visit’. This is tracked via Cookies.

Refers to any first-time order that is generated from your Referral URL.

The percentage of affiliate traffic that results in sales. For example, if you achieve 1 order for every 100 visitors that use your Referral URL, your conversion rate would be 1%.

Commission you have earned, that has not been paid yet. This is likely because it is not ‘due’ yet.

Commission you have earned, that has been paid out to you.

This refers to your Referral Rate. Our standard rate is 15%.

Contact Us: Your Client Care Team

If you are unable to find an answer to your question in this FAQ or need additional support, please contact a member of your dedicated Client Care Team.

Our Client Care Team can be reach by email: [email protected] or our Toll-Free number: 1-888-263-8746 between Monday-Friday 9am-3pm PST.

For email queries, we will aim to respond within 1-2 business days (if not sooner).

We are here to help!